Shipping policy

Shipping Policy

Processing Time
All orders are processed within 3-5 (excluding weekends and holidays).
Please note: Orders placed during peak seasons, promotions, or holidays may require additional processing time.

Once your order has shipped, you will receive a confirmation email with tracking information.

Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout.

Estimated delivery times are provided by the carrier and begin after your order has shipped, not when it is placed. Delivery times may vary based on location, weather conditions, or carrier delays.

Domestic Shipping
We currently ship within the United States.

Order Tracking
Once your order ships, you’ll receive a tracking number via email. Please allow up to 24–48 hours for tracking information to update.

Shipping Delays
While we strive to meet all estimated delivery dates, we are not responsible for shipping delays caused by carriers, weather, or unforeseen circumstances beyond our control.

Incorrect or Incomplete Addresses
Please ensure your shipping address is accurate at checkout. We are not responsible for orders delayed or lost due to incorrect or incomplete addresses provided by the customer.

Damaged or Lost Packages
If your order arrives damaged or is lost in transit, please contact us at info@houseofvelas.com within 10 days of delivery (or expected delivery). Include your order number and photos (if applicable), and we’ll be happy to assist.

Questions?
If you have any questions about shipping, feel free to reach out to us at info@houseofvelas.com