Privacy Policy
Effective Date: 1.1.25
Store Name: House of Velas (“we,” “our,” or “us”)
1. Information We Collect
When you visit our store, we collect certain information about your device and your interaction with our site. This includes:
• Personal Information: such as your name, email address, shipping address, phone number, and payment information when you make a purchase.
• Device Information: including IP address, web browser, time zone, and cookies.
• Order Information: details about the products you purchase and any correspondence with us.
2. How We Use Your Information
We use the collected data to:
• Process and fulfill your orders, including shipping and payment.
• Communicate with you about your order or promotions (only with consent).
• Improve and optimize our website and services.
• Prevent fraud and ensure the security of our site.
3. Sharing Your Information
We may share your information with:
• Service Providers: such as Shopify (our e-commerce platform), payment gateways, shipping partners, and email marketing platforms.
• Legal Authorities: if required by law or to protect our rights.
We do not sell your personal information.
4. Cookies
We use cookies to provide a better shopping experience. Cookies help us understand your preferences, track usage, and store information such as items left in your cart.
You can disable cookies in your browser settings, but this may affect how our site functions.
5. Your Rights
Depending on your location, you may have the right to:
• Access the personal data we have about you
• Request corrections or deletions
• Opt-out of marketing communications
To make any requests, please email us at info@houseofvelas.com.
6. Data Retention
We keep your order information for our records unless and until you ask us to delete it.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for their privacy practices, and we encourage you to review their privacy policies.
8. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. The updated policy will be posted on this page with a revised effective date.
9. Contact Us
For more information or if you have questions, contact us at:
📧 info@houseofvelas.com