Returns

Return Policy

We do not accept returns — but don’t worry, we’ve got your back if something’s wrong.

 

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🕯️ Damaged or Incorrect Items

If your candle arrives damaged or you received the wrong item, please email us at info@houseofvelas.com within 7 days of delivery.

Be sure to include:

• Your order number

• A photo of the item and shipping box

• A brief description of the issue

We’ll send a free replacement as quickly as possible — no returns necessary.

 

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🔁 No Returns or Exchanges

Because of the nature of our products, we do not accept returns or exchanges.

Please double-check your shipping info and product selection before completing your order.

 

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🇺🇸 U.S. Orders Only

We only fulfill orders within the United States and cannot ship or accept claims from international addresses.